14 Feb

Placement Student Jobs Vacancy at Acheson Glover Ltd Dungannon

Position
Placement Student
Company
Acheson Glover Ltd
Location
Dungannon NIR
Opening
14 Feb, 2018 6 days ago

Acheson Glover Ltd Dungannon urgently required following position for Placement Student. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Placement Student Jobs Vacancy at Acheson Glover Ltd Dungannon Jobs Details:

Job Title: Technical IT Support (IT Placement Student)

(Fixed term for one year)

Location: Dungannon

Reports to: IT Manager

Normal Hours of Work : 8:30am – 5:00pm Monday to Friday

(Flexibility required for support of systems outside of core hours)

Job Purpose :

The successful candidate will provide a first line support role within the IT department. They will follow agreed procedures in receiving support requests, carry out necessary troubleshooting and feed information back to users.

Good oral communication skills and have an analytical approach to problem solving, are essential skills as the job involves dealing with our existing user base.

Key Tasks and Responsibilities:

  • Assist with overall administration and delivery for group software systems inclusive of ERP/ CRM systems.
  • Provide first line support for Management Information systems.
  • Provide an effective interface between users and service providers, including documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis.
  • Assist users to make more effective use of desk-top systems, products and services, making initial diagnosis of problems and advising known solutions where applicable.
  • For all products, services and systems provided by the IT department, demonstrate, install, and commission desk-top systems and their routine upgrades.
  • Provide the necessary reporting on departmental KPIs, updates, known errors, changes in availability, new facilities, etc.
  • Provide a secondary support role within the infrastructure team.
  • Any other duties commensurate with role and as required by Management.
  • The above list is not exhaustive but aims to provide a broad range of duties and key responsibilities of the post.

    Essential Skills
    • Educated to A’ Level, HNC/HND in an IT discipline.
    • Must be working towards a degree or equivalent in an IT discipline.
    Desirable Skills
    • Previous experience of ERP systems.
    • Previous experience in an IT role.


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