30 Jan

Contact Centre Manager Jobs Vacancy at Serco Group London

Position
Contact Centre Manager
Company
Serco Group
Location
London ENG
Opening
30 Jan, 2018 30+ days ago

Serco Group London urgently required following position for Contact Centre Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Contact Centre Manager Jobs Vacancy at Serco Group London Jobs Details:

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Contact Centre Manager

Barts NHS Trust

£40,000 to £48,000 per annum

Who are we?

Serco Group plc is an international services company delivering essential services for the public sector. Our highly successful Health business works in partnership with the NHS in the UK to deliver joined-up healthcare solutions including Integrated Facilities Management.

What’s happening?

Serco holds a prestigious contract for the provision of critical soft facilities services to Barts Health NHS Trust. This compromises of 6 hospitals who deliver high quality compassionate care to the 2.5 million people of East London and beyond. Bart’s Health offers the full range of local hospital and community health services – from one of the biggest maternity services in the country, to end of life care at home, as well as specialist services that generate over £300m annual income. The Trust’s hospitals are home to world-renowned specialist centres, including cancer, cardiac and trauma and emergency care, as well as one of Britain’s biggest children’s hospitals. The Royal London is also the base of London’s Air Ambulance, one of the world’s leading pre-hospital medical services for victims of serious injury.

What is the opportunity?

We are recruiting for a Contact Centre Manager to lead on the operational delivery and performance of Serco’s Contact Centre. The Centre administers both Soft Facilities Management and Patient Transport Services contracts with Barts Health NHS Trust. This role will lead the delivery of these services, as well as developing and maintaining both internal and external stakeholder relationships required to ensure this delivery.

Over-seeing two teams of 25, you will be responsible for the teams achievement of SLA’s, managing their performance and striving for improvement across the contract. You will be the senior point of contact for all Contact Centre operational matters relating to the Soft FM and Patient Transport contracts; a visible leader demonstrating a positive can do attitude and ensuring a culture of high employee engagement.

Requirements

  • Experience in a similar leadership role
  • Exceptional relationship and communication skills
  • Good accountancy understanding with experience of managing financial KPI’s

This role will include travel across Barts hospital sites as well as other Serco and client sites.

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.


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