17 May

Heo Strategic Debt Management Jobs Vacancy at Home Office London

Heo Strategic Debt Management
Home Office
London ENG
17 May, 2018 30+ days ago

Home Office London urgently required following position for Heo Strategic Debt Management. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

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Heo Strategic Debt Management Jobs Vacancy at Home Office London Jobs Details:

Job and person specification

Position Title: HEO Strategic Debt Management

Pay Band: Higher Executive Officer

Organisational Unit: Performance and Finance directorate

Location: Croydon

Responsible to: SEO Strategic Debt Management


The Strategic Debt Management Team is part of the Home Office Finance Transactions Strategy Policy & Process Unit (FTSPPU). FTSPPU is a consolidated service supporting the processing of simple finance transactions, including activities such as: creation of sales invoices and purchase requisitioning.

The core purpose of Strategic Debt Management is to continuously improve collection rates and reduce overall the amount of money owed to the department in relation to fines and penalties issued, and services provided.

To deliver the Home Office Debt Strategy, the team’s activities include: leading on the Accounts Receivable (AR) collection strategy; letting and managing contracts with third parties for debt collection services; continuous improvement projects; data analysis and the production of Management Information (MI) and external statistical returns.

This role requires you to carry out activities to meet service level agreements whilst ensuring that the corporate targets are delivered. The post holder will play a key role in developing a deserved reputation for excellent customer service.

The post holder is not required to undertake direct customer collections activity.

Primary Purpose

The purpose of the role is to provide the support required to aid the debt management strategy and process improvement initiatives for the effective management of debt.

Key Responsibilities

i. To provide timely reporting on receivables and debt

Prepare a monthly Accounts Receivable-General Ledger reconciliation;

Have oversight on provisions made by income streams, and movements in balances;

Prepare a monthly performance dashboard for management consumption;

Continually review and improve the data and quality of information provided to senior managers and boards;

Provide contributions to:

o Cabinet Office Key Performance Indicator returns;

o Ad hoc HM Government debt surveys;

o National Audit Office;

o Analysis for other government reviews and projects;

o Internal Audit Committee.

ii. Debt Management

Review performance and highlight key issues;

Reconcile debt placed with third party debt collection agents to supplier MI;

Monitor the success of debt segmentation strategies.

iii. Accounting

As required, to provide guidance and direction to Business Units on strategy and policy;

Work with others to ensure that approval/authorisation limits to write off sales invoices are kept up-to-date;

To develop and maintain an understand of the effect of different accounting policies on reporting and outcomes (IFRS, UK GAAP, IAS, FReM).

iv. Continuous Improvement

To be alert to and share opportunities to improve collection rates;

In the course of routine activities, to identify ways to make processes more efficient and to reduce resource consumption, or to increase team capacity;

Within a defined change control environment, to work cross-functionally with others to assist in the delivery of changes to processes and systems. This might involve, for example:

o Liaison with Revenue Raising Units on the requirements of the change;

o Assist in capturing business requirements;

o Assist in defining the accounting impact of requirements including liaison with: Finance Business Partners; Treasury Reporting; Accounts Production Team; and, Financial Planning Unit;

o Administrative support for projects;

o The preparation and delivery of communication.

v. Desk notes

Create desk notes for new recurring activities;

Keep all desk notes up-to-date.

Note: An employee may be required to carry out other duties within the scope of the grade and within the limits of their skill, competence and training.

Desirable skills

Proven track record of managing staff;

An understanding of either public sector or FCA regulated debt collection practices;

Working knowledge of Oracle Cloud Applications, especially: Accounts Receivable; Advanced Collections; and Customer Experience (CX);

Working knowledge of Oracle Business Intelligence.

Person specification

Essential Skills

Good numerical skills;

Good written skills;

Practical use of Microsoft Excel at an Advanced Level;

Good analytical skills with practical experience of turning data into meaningful insight;

Ability to make sound judgments and work on own initiative;

Ability to develop effective relationships with a wide range of partners and stakeholders.



Civil Service pension schemes may be available for successful candidates.

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