22 May

Account Delivery Support Manager Jobs Vacancy at Vsg Milton Keynes

Position
Account Delivery Support Manager
Company
Vsg
Location
Milton Keynes ENG
Opening
22 May, 2018 29 days ago

Vsg Milton Keynes urgently required following position for Account Delivery Support Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Account Delivery Support Manager Jobs Vacancy at Vsg Milton Keynes Jobs Details:

VSG has 7,500 employees and is the UK’s fastest growing suppliers of security services to a variety of blue chip clients. Our excellent service to our customers has allowed for market growth which means we continuously seek new and fresh talent to complement our current team as well as developing our people to reach their full potential. Join our team and look forward to a challenging and rewarding role, with great results bringing great opportunity for recognition and promotion.

We are proud to be awarded as Britain’s Top Employers 2018 for the seventh consecutive year which recognises VSG excellence in the conditions we create for our people.

As an Account Delivery Support Manager, you will be responsible for the day to day supervision and performance of account delivery.

Please note this is a 12 months fixed term contract.

The Role:

  • Understanding client needs and working collaboratively with client to understand and mitigate risks, improve added value to service offering and deliver efficiencies for both VSG and customer
  • Producing quotes for the client
  • The primary ‘go-to’ / escalation point for the Client
  • Monthly meetings with clients when required
  • Creating new processes where required with internal teams
  • Creating monthly/weekly reports/quarterly reports
  • Monthly invoicing/KPI
  • Supporting/overseeing any project work
  • Monitoring the progression of the service calls/the escalation point for the Account Manager/client in relation to any queries they may have
  • Monitor the workflow of quotations into and out of the Systems department from customer, from service/repair and small works to larger installation specification support to ensure customer SLAs for turnarounds are met and bottlenecks are prevented/managed out
  • Supporting the customer with debt and invoice disputes, assisting Accounts and Finance Management team with resolving them
  • Respond to urgent queries and communicate in the appropriate format to ensure that the client is kept informed
  • Answering telephone queries and escalating issues when necessary, including owning and strategically resolving those issues escalated to you
  • Ability to engage with varying degrees of seniority within the client structure
  • Resolving queries through Systems platform
  • Support the Account Manager with project work relating to client by supervising day-to-day progress with team members and reporting back
  • Support Account Manager with analysis of MI or trends for customer (report-building)
  • Produce a weekly update to Account Manager with pipeline KPIs and invoicing forecasts/results
  • Support Accounts and Financial teams with debt or invoicing query resolution
  • Respond to urgent queries and communicate in the appropriate format to ensure that the client is kept informed

Essential Experience

Candidate:

  • Excellent communication skills with a professional telephone manner
  • Excellent and consistent attention to detail
  • Advanced knowledge of Microsoft systems to include Word, Excel, PowerPoint and Outlook and the Internet
  • Excellent customer relationship skills
  • Ability to problem solve and make decisions
  • Able to adapt to daily changes in workload and areas of focus
  • Ability to work efficiently and to prioritise to ensure that daily tasks are fulfilled
  • Excellent organisation skills with good use of time management to meet deadlines
  • Passion for exceptional customer service delivery

In return, successful candidates will be rewarded with an attractive package which includes a highly competitive pay rate, 25 days holiday entitlement a wide range of discounts with selected high street stores, first class training covering multiple skills and an opportunity for advancement within one of the most progressive security providers within the UK security industry.


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