Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons’ accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from the Defense Lodging System (DLS). Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization or maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Ensures that customer service is the first priority. Performs other related duties as assigned.
Qualifications: Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English. CONDITIONS OF EMPLOYMENT: Must meet state and legal age requirement for sale of alcoholic beverages. Must be able to satisfactorily complete a National Agency Check with Inquiries (NACI).
EMPLOYMENT BENEFIT INFORMATION
Regular Employment Category: US NAF employment offers a comprehensive benefits package that includes, in part, annual leave, sick leave, holidays, retirement plan and a 401(k) savings plan. Minimum guaranteed work week hours are 20.
Flexible Employment Category: Flexible employees have work schedules that depend of the needs of the facility. These employees may work a minimum of zero hours to a maximum of 40 hours per week. These positions do not receive benefits as mentioned above.
Who May Apply:
Internal and External applicants who meet overseas employment eligibility.
For overseas employment eligibility and other related information please click on the yellow “Notice” button located on the top right of this page. Applicants need to ensure to submit the required documents to substantiate eligibility or preference category. No transportation, travel, PCS or relocation expenses will be paid.
Military Spouse Preference shall be provided in accordance with DoD Instruction 1400.25-V315, Employment of Spouses of Active Duty Military. Military Spouse Preference terminates upon declination a continuing position, for which the spouse has registered or applied for employment , whether or not preference was applied. Please carefully read the information provided on the NAF Jobs website under "Preferences".
What happens to Military Spouse (MSP) and Family Member (FMP) preference?
Military Spouse Preference (MSP), is lost upon acceptance or refusal of a continuing (Regular category) position in the Federal Service (APF/NAF) for which the spouse has registered or applied for employment, whether or not preference was applied, per AFMAN 34-310.
Family Member Preference (FMP) is lost upon acceptance or refusal of a flexible or regular category position in the Federal Service (APF/NAF) for which the family member has registered or applied for employment, whether or not preference was applied, per AFMAN 34-310.
Your application package must include: A NAF electronic application, and/or resume, PCS orders (Active Duty Military and Federal DoD civilians who PCS’d to the UK), Command Sponsor Letter, DD214 and other supporting documents.
How you will be evaluated: The NAF electronic application, resume, and supporting documents will be used to determine your qualification for this position. Your experience and/or education identified must meet the qualification requirements shown in the qualification section of this announcement. Omissions or lack of documentation may affect your consideration for employment.
Background Check: All employment is contingent upon a successful completion of a National Agency Check with Inquiries (NACI) and all other required background checks.
Education and experience may be considered when setting pay.
Internal NAF applicants pay may be set according to applicable pay setting rules.
For current appropriated Fund (APF) employees, portability pay setting rules apply (REF: AFMAN 34-310, NAF Personnel Program Management and Administration Procedures, para 220.127.116.11).