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An opportunity has become available for a full time Regulated Training and Assurance Consultant. The role is situated within our Customer Quality & Assurance Team at our Head Office in Newport.
The role will monitor the changes in regulation, working collaboratively with Line 2 Risk & Compliance to develop and deliver training materials to ensure the Society remains compliant with regulatory requirements. It will act as a support to the direct mortgage function, to achieve its business objectives through undertaking quality assurance & monitoring of mortgage cases. Ensuring that the Mortgage Advisors adhere to regulatory requirements to deliver excellent service standards at every customer interaction by consistently following the Society’s service process.
Along with delivery of regulatory training, the role will also include providing regular detailed feedback and coaching on how to improve performance and soft skills and ensure positive, effective working relationships with home insurance sellers, Mortgage Advisors and Team Managers are maintained.
The successful candidate will be CeMap qualified and will have evidence of ongoing professional development. They will have significant experience within the financial / banking service, experience of communicating and maintaining strong business relationships with managers and staff at all levels and significant experience within a training / quality assurance role.
In addition the holder will have excellent knowledge of MCOB, an understanding of a Building Society industry, specifically regulatory knowledge relating to mortgage advice.
The Society is looking for a flexible candidate who is able to work autonomously and on their own initiative, with excellent written and verbal communication skills, an ability to establish effective relationships and influence colleagues cross functionally without reporting lines.
Monmouthshire Building Society values the diversity that all sections of the community can bring to our Society, we welcome applications from everyone who shares our values.
As a financial services organisation regulated by the PRA and FCA our staff must be honest, financially sound and maintain high levels of competence and capability in their role. Therefore our pre-employment checks include adverse credit checks and criminal records checks (DBS checks) at a basic disclosure level for the majority of roles but at the standard level for certain roles.