Visitor Experience Assistant Jobs Vacancy at Really Useful Theatres Group Ltd London
Really Useful Theatres Group Ltd London urgently required following position for Visitor Experience Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
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Visitor Experience Assistant Jobs Vacancy at Really Useful Theatres Group Ltd London Jobs Details:
This is a multi-skilled front-line role that requires a deep
understanding of The Other Palace and its work. It includes sales and
data management, looking after visitors and audiences, delivering
excellent customer service and ensuring that the theatre is always
welcoming and at its best.
Ensure effective, accurate and efficient sales of tickets and merchandise.
Be confident in the use and administration of SRO ticketing system.
Assist with the daily banking.
Ensure tickets are sold in such a way in order to generate maximum revenue
for the production and theatre.
Deliver outstanding customer service and sales standards in the box office and
addressing any problems immediately.
Administer accurate information regarding current and future productions to the
general public, producers, and ticket agents and ticketing services.
Represent the Company in a professional courteous and friendly way.
Front of House & Bar
Offer a charming experience whether on the bar or at an additional sales points,
demonstrating great product knowledge and an ability to maximise sales by
tailoring offers, products and services to the individual customer.
Usher inside the auditorium, upholding and enforcing all Health & Safety and fire
evacuation policies and procedures - ensuring that the theatre experience is both
enjoyable and safe.
Interact with all audience members - delivering an exceptional service that ensures
a personable experience is achieved.
Show flexibility in your approach to work and the ability to deploy effective sales
techniques across any and all roles and positions.
Demonstrate good attention to detail in all aspects of your work, ensuring the theatre
and its service is consistently presented to a high standard of cleanliness, tidiness
Securely handle cash, taking the appropriate care and accuracy for transactions
through the tills during sales periods.
To be responsible for the careful and secure movement of stock around the building,
ensuring wastage is declared and items are processed through tills correctly as per
Prepare and deliver food offering from bar food menu.
Assist with the setting up, operating and clearing away of additional functions and
To participate in all training activities.
To undertake any other reasonable duties or activities as instructed by theatre
To act as first point of contact for all visitors, contractors and ensure any
deliveries are logged and stored safely.
To maintain a tidy and workable space for yourself and colleagues, ensuring
that all leaflet and poster advertising is up to date.
Essential Knowledge, Skills and ability:
Highly numerate with a good level of commercial acumen.
Ability to learn quickly and retain information
Experience of delivering high levels of customer service.
Passion for Theatre and the Arts
Knowledge of our current system SRO
Meticulous accuracy with an eye for detail.
A flexible approach with the ability to remain calm under pressure.
Listens and communicates clearly and in a constructive manner.
Establishes, maintains and builds positive working relationships.
Uses own initiative by identifying problems and taking ownership of outcomes.
Plans workload to meet targets and deadlines, allowing for changing