Service Support Advisor Jobs Vacancy at Sse Thatcham
Sse Thatcham urgently required following position for Service Support Advisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Service Support Advisor Jobs Vacancy at Sse Thatcham Jobs Details:
In this role, you will be taking calls from our Meter operatives who are out installing Smart meters in customers’ homes and business across the UK. You will log any faults or issues they may call in with and will resolve these, or raise these to the relevant team for resolutions – ensuring that Service Level Agreements (SLA’s) and Regulatory requirements are met.
You will be expected to intervene, and find work-arounds if a process fails to enable installations to still go ahead to schedule as providing a high-quality service is paramount to SSE.
Your Skills and Experience
You will have strong communication skills and great attention to detail which you will have gained in a Customer Service focussed environment. Skilled at customer care techniques, you will be passionate about delivering a positive customer experience to all customers, internal and external you help in your working day.
You will be great at working quickly and accurately in a busy team and will enjoy working to deadlines in an environment that embraces ownership and accountability.
It would be ideal if you have an understanding of the energy industry and Smart metering but this isn’t essential as full classroom training will be given.
Our Retail business is a market leader in supply of electricity and gas and in other energy-related services such as telecoms, broadband and boiler cover. We supply energy to more than seven million household and business account under our brands: SSE, SSE Scottish Hydro, SSE Southern Electric and SSE SWALEC in the Great Britain market and SSE Airtricity in the markets in Northern Ireland and the Republic of Ireland. At SSE, we're committed to giving you excellent customer service and treating you fairly; we want to make life easier for you, find ways of saving you money, and be on hand to help when you need us the most, that’s our customer promise.
We have an excellent benefits package as part of our offering. Here’s a few highlights;
- Generous holiday allowance (you can even buy additional holidays)
- Great share plans
- Group Pension Plan
- One day paid volunteering
- Tailored internal development opportunities
Closing date for applications is: 31st May 2018
This vacancy is open to internal and external candidates. If you’re internal, please notify your line manager before you submit your application. If you’re successful, we’ll conduct some pre-employment checks.