17 May

Lounge Host Manchester Jobs Vacancy at Manchester Airports Group Manchester

Position
Lounge Host Manchester
Company
Manchester Airports Group
Location
Manchester ENG
Opening
17 May, 2018 9 days ago

Manchester Airports Group Manchester urgently required following position for Lounge Host Manchester. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Lounge Host Manchester Jobs Vacancy at Manchester Airports Group Manchester Jobs Details:

Lounge Host (1903 Lounge)
Salary £8.98 per hour which includes a 17.5% shift allowance
12 month temporary contract - full time (40 hours per week)
The Company
MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! Contributing more than £3b to the UK economy, our airports are 24/7 self-contained towns, with 6 million square feet of office space, high street shops, cafes, restaurants, parking, event locations and hotels (to name just some of our services) these are all accessed by great transport links and supported by our team of 5000+ MAG Colleagues.
We currently have exciting opportunities for Lounge Hosts to join our 1903 lounge team ensuring the very highest of standards are maintained.

Principal Accountabilities
  • Provide a meet and greet service to users of the Lounge, dealing courteously and efficiently to ensure a world class level of customer service
  • Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.
  • Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business
  • Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
  • Prepare and serve alcoholic and non-alcoholic beverages in according to the product directions and in accordance with the alcohol licence.
  • Maintaining accurate records and auditable accounts, including the delivery of monies to the Finance Department
  • Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
  • Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
  • To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
  • Liaise with subcontracted suppliers, Airline representatives, handling agents and booking agents to develop positive working relationships to ensure the efficient operation and development of the Lounge
  • Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform ‘back of house’ duties. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy
  • Assist in one to one training of new staff, including subcontracted supplier staff, in order to uphold the high level of presentation, hospitality and service

Position Requirements
  • A solid background in hospitality and service sectors, with a proven track record of high end delivery
  • A team player with an absolute first class approach to customer service
  • Experienced in and with demonstrable examples of flexibility across long trading days
  • Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
  • Computer literate on mainstream PC applications including Microsoft office
  • Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally

Must be a minimum of 18 years old to comply with our alcohol service policy.
You will be required to work a range of shifts. The Lounge is open 7 days a week. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm.
As a MAG employee you will have access to some great benefits including;
Free on-site Airport parking whilst on duty and also when you go on holiday (subject to availability)
Access to “Benefits me” reward portal
All colleague annual bonus scheme
Meals on duty
Uniform provided
24hour Employee Assistance Programme
Annual pay increase
Tax free airside shopping (Airside pass holders only)
MAG Pension scheme
Discounts on tram and train travel to work
Discounts on MAG products such as Escape Lounges and holiday parking at our other Airports
Advert will close once sufficient applications are received. Please apply as soon as possible by submitting covering letter and CV.
For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf
MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! They are 24/7 self-contained towns, with the wider property portfolio spanning 6m square feet of office space, high street shops, cafes, restaurants, event locations and corporate hospitality (to name just some of our services) these are all accessed by great transport links and monitored by 24hr security.

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.


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