30 Aug

Communications Engagement Manager Jobs Vacancy at Capita Plc Glasgow

Communications Engagement Manager
Capita Plc
Glasgow SCT
30 Aug, 2017 25 days ago

Capita Plc Glasgow urgently required following position for Communications Engagement Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Communications Engagement Manager Jobs Vacancy at Capita Plc Glasgow Jobs Details:


We are currently looking to recruit for a Communications & Engagement Manager to join our Communications Team based in Glasgow. Reporting into the Head of Communications the role holder will work in partnership with the Scottish Region leadership team to drive communication and employee engagement to support the achievement of business priorities.

About Capita | Customer Management:
Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We provide first-class customer services for other organisations and companies by phone, email, web and more. Our contact centres are home to thousands of customer service advisors, sales colleagues, collections agents and back office processing staff. With more than 14,500 colleagues across 19 contact centres in the UK, India, Poland and South Africa, we manage customers for a range of big name clients like O2, Volkswagen Group, British Gas, RSPCA and William Hill.

What you will do:
Develop and implement communications and engagement programmes to help drive increased levels of employee engagement
Work in partnership with our client team to develop joint communications plans to support operational communications, marketing campaigns and increased brand awareness
Provide communications counsel and coaching to business units and stakeholders on communications and engagement.
Provide communications planning and delivery to support, key change projects, peak and Group
Support with corporate responsibility communications activity
Lead and deliver our Change Makers people awards and our online R&R platform
Develop, manage and measure traditional and digital communications channels to drive effective two-way communications and engagement
Lead, develop and motivate a small team
Managing key relationships across the regional senior management team in order to communicate site performance, raise the profile of the site and drive usage
Demonstrate Return of Investment (ROI) in relation to all communications and engagement activity and spend
Work with the businesses to deliver quarterly employee engagement surveys driving improved response rates and action planning on a continued basis
Manage internal and external events such as team briefings, roadshows, site visits, recognition events
Some travel across sites

Your experience will include:
Experience of developing and managing communications in a busy operational and customer facing environment
Excellent stakeholder management and influencing skills with the ability to build relationships at all levels in the business, including with external clients
Experience in aligning communications and engagement activity to client brand and values
Broad understanding of current and future communications and engagement tools and techniques
Excellent written skills with the ability to write and edit for a variety of media
Experience of establishing and managing communication channels; magazines, intranet, briefings, social media, plasmas
Highly customer focused with the capability to work to tight deadlines in a changing and dynamic environment
Excellent communications planning skills
Design/visual presentation experience
Experienced in leading a team
Degree level or equivalent communications qualification would be desirable, but not essential
Ability to translate business objectives and data into communications plans and materials
Ability to identify potentially challenging situations that could drive a negative impact on employee engagement and proactively identify opportunities to overcome this
What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday rising to 27, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click apply now.

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

Listen | Create | Deliver

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