22 Nov

Customer Assistant Jobs Vacancy at Marks Spencer Marble Arch Station

Position
Customer Assistant
Company
Marks Spencer
Location
Marble Arch Station ENG
Opening
22 Nov, 2017 22 days ago

Marks Spencer Marble Arch Station urgently required following position for Customer Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Assistant Jobs Vacancy at Marks Spencer Marble Arch Station Jobs Details:

Working as a Switchboard Customer Assistant

When people contact us, they want to speak to someone who can swiftly deal with their query so they can get on with their day. Our friendly Switchboard Customer Assistants know the ins and outs of every business area – so they can deliver the right answers, right away.

About the Switchboard Customer Assistant role

When our customers choose to contact us by phone, you'll be there as part of a close-knit team to ensure they get the quality customer service they deserve. Using leading industry technology, you'll answer day-to-day problems and queries, aiming for first time satisfaction, every time.

What’s more, because you’ll know more than anyone about what our customers are thinking, feeling and doing, we’ll see you as a knowledgeable resource. We’ll regularly ask for your opinion based on the discussions you’ve had with our customers and ask you to share the insight you’ve gained.

About you

You’re great on the phone – a superb communicator who engages easily with customers, quickly interprets their needs and provides the answers they want to hear. If you’re also a dedicated team player who can ideally bring us some relevant experience (naturally we’ll train you on our telephony equipment if necessary), you’re the perfect person to be one of our Switchboard Customer Assistants.

About the application process

Everyone at M&S puts customers first. So you’ll need to complete the same online assessment as those working on our salesfloor. This will involve a customer service based situational judgment questionnaire. If you’re successful, you’ll be invited to a face-to-face assessment where you'll take part in a role play and, if successful in that, an interview with a Line Manager.


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