10 Feb

Guest Experience Supervisor Jobs Vacancy at Odeon South Woodford

Position
Guest Experience Supervisor
Company
Odeon
Location
South Woodford ENG
Opening
10 Feb, 2018 30+ days ago

Odeon South Woodford urgently required following position for Guest Experience Supervisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Guest Experience Supervisor Jobs Vacancy at Odeon South Woodford Jobs Details:

Our Guest Experience Supervisors enjoy the challenge of coordinating the team to deliver a great Guest Experience.

As a Guest Experience Supervisor I take real pride in our cinema operation and I am passionate about delighting guests. I enjoy the challenge of co-ordinating people, product and tasks, so that our guests get the best possible experience.

I have strong relationships with all of our teams and I know who is good at what. I also love training people and helping them out, it gives me a real sense of satisfaction. I like to thank people for their work and think that it is important to give praise and also respect each other. Because of my strong relationships with the team, I can give constructive feedback when things aren’t quite right. I thrive on responsibility and knowing that I have real influence over guest satisfaction by acting as a hands on role model to my team.

My Key Accountabilities:
Guests - I am a role model, working hands on with my team to delight our guests and I am responsible for our daily guest feedback and have the responsibility to ensure our guests have a great experience.

People - I maximise the performance and potential of my team through on the job training and give them constructive feedback and on the spot coaching to develop their skills and performance.

Process and Standards - I ensure high operational standards are maintained on my shift and I make sure that all ODEON processes are fully implemented to fulfil the operational and safety requirements.

Retail – I drive retail by ensuring that our teams have the tools to deliver high retail standards and seeking opportunities to increase sales by co-ordinating the teams

Market Share - I co-ordinate our teams to give the best guest service – making us the cinema of choice. I support the implementation of the national and local marketing strategies.

Commercial Performance - I maximise performance within our cinema by increasing sales and controlling costs. I ensure that during the operation that we have the right people in the right place at the right time. I ensure the cash controls and cashing up procedure is correctly implemented

My Behaviours:
Leadership - I lead and inspire my team of cinema hosts to ensure we delight every guest

Passion – I champion the brand and am always focussed on delivering the very best guest experience both on and off the screen

Insight– I am excited about identifying and trying out new ideas to make things better

Accountability – I go the extra mile to make sure my team knows and achieves it targets

Respect – I treat my guests and colleagues the way they deserve to be treated

Trust – I’m open and honest and use my common sense to deal with guest issues

Fun – I'm optimistic, spontaneous and enjoy spending time with colleagues and guests


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