20 Sep

Case Manager Admin Officer Level Jobs Vacancy at Department For Work And Pensions Bangor

Position
Case Manager Admin Officer Level
Company
Department For Work And Pensions
Location
Bangor WLS
Opening
20 Sep, 2018 30+ days ago

Department For Work And Pensions Bangor urgently required following position for Case Manager Admin Officer Level. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Case Manager Admin Officer Level Jobs Vacancy at Department For Work And Pensions Bangor Jobs Details:

Are you; A good listener? , Compassionate? , Customer focused? , Dedicated?

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 22 million claimants and customers.
We are looking for people who share our values and who are passionate in delivering excellent customer service to our diverse range of customers.

Further information on the types of roles we offer can be located in the attached candidate pack.

The main activities associated with these roles are:
• Ensure that telephony claimants are encouraged and supported to use the digital channel to set up and maintain their UC account. Where appropriate, signposting to assisted digital services to enable claimants to own, access and maintain their account independently
• Book appropriate appointments, ensuring the claimant understands their next actions and what is required of them
• Have flexibility to switch between case management or call handling duties in line with the demand management process
• Work on ‘once and done’ basis, ensuring that queries/ issues identified are progressed as fully as possible
• Take a case progression approach to prioritise and clear all work on caseload as quickly and often as possible
• Work with service improvement leads (SILs) to raise issues and make suggestions for improvements to UCFS based on the experiences of you and your claimants
• Manage your own development using digital channels and support from SILs
• Manage payments accurately and in a timely way
• Maintain the security and integrity of claimant information through appropriate use of IT, adherence with identity verification, data sharing processes and system security protocols
• Actively manage email inboxes as appropriate
• Be vigilant in preventing fraud and error by taking prompt action to make referrals to fraud or compliance colleagues and acting on any advice or instructions received as a result

Do you have the right skills and experience?
•
Do you have the ability to communicate to a diverse range of customers and stakeholders; both verbally and in writing?
• Are you able to build a rapport with individuals; motivating and influencing in order to reach a successful outcome?
• Are you able to present complex information in an easy to understand way?
• Do you have a professional and mature outlook with the ability to make robust decisions and share those decisions professionally and with sensitivity?
• Do you have strong and demonstrable IT skills which include Microsoft Office, mobile technology and social media applications?
• Do you have the ability to work independently and in a team?
• Are you flexible and prepared to undertake a variety of tasks?


DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified – as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidate’s failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.

Important

If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.

Competencies

We'll assess you against these competencies during the selection process:

  • Managing a quality service
  • Leading and communicating
  • Making effective decisions
  • Collaborating and partnering

You must provide evidence against the following on your application form:

  • Managing a quality service

Civil Service Competency Framework

Benefits

Pensions

Civil Service pension schemes may be available for successful candidates.

Benefits

Not Applicable

Allowances

Not Applicable
Not Applicable


Jobs Vacancy Related to Case Manager Admin Officer Level:

11Dec

Admin Officer Jobs Vacancy at Ministry Justice Bedford. Ministry Justice Bedford opening great career opportunity and jobs vacancy for Admin Officer position. This jobs vacancy will be open for new jobs applicant starting for 11 Dec, 2018. NVQ Level II Business Administration (or equivalent). Ability to use case management and assessment systems.... ... Continue reading -->


11Dec

Admin Officer Jobs Vacancy at Prison Probation Service Bedford. Prison Probation Service Bedford opening great career opportunity and jobs vacancy for Admin Officer position. This jobs vacancy will be open for new jobs applicant starting for 11 Dec, 2018. Report faulty equipment and / or materials to Manager and arrange for replacement/ repair as agreed. The Job holder is expected to accept reasonable alterations... ... Continue reading -->


04Dec

Project Support Officer Jobs Vacancy at Office For National Statistics Fareham. Office For National Statistics Fareham opening great career opportunity and jobs vacancy for Project Support Officer position. This jobs vacancy will be open for new jobs applicant starting for 04 Dec, 2018. Admin – Ensure organisational tasks are carried out efficiently. Manage workforce planning, providing information for effective decision making to the Project... ... Continue reading -->


17Aug

Officer Jobs Vacancy at Demontfort Fine Art Lichfield. Demontfort Fine Art Lichfield opening great career opportunity and jobs vacancy for Officer position. This jobs vacancy will be open for new jobs applicant starting for 17 Aug, 2018. Previous HR Admin & Advisor experience. Experience of dealing with ER case work. Support the HR Manager in a variety of initiatives and projects.... ... Continue reading -->


10Oct

Admin And Business Support Officer Jobs Vacancy at Jamma Umoja Bromley. Jamma Umoja Bromley opening great career opportunity and jobs vacancy for Admin And Business Support Officer position. This jobs vacancy will be open for new jobs applicant starting for 10 Oct, 2018. Liaising with Case Managers to gather information for invoicing purposes. The main responsibilities of the Admin and Business Support Officer include:.... ... Continue reading -->