Case Manager Admin Officer Level Jobs Vacancy at Department For Work And Pensions Bangor
Department For Work And Pensions Bangor urgently required following position for Case Manager Admin Officer Level. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Case Manager Admin Officer Level Jobs Vacancy at Department For Work And Pensions Bangor Jobs Details:
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. As the UKs biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 22 million claimants and customers.
We are looking for people who share our values and who are passionate in delivering excellent customer service to our diverse range of customers.
Further information on the types of roles we offer can be located in the attached candidate pack.
The main activities associated with these roles are:
Ensure that telephony claimants are encouraged and supported to use the digital channel to set up and maintain their UC account. Where appropriate, signposting to assisted digital services to enable claimants to own, access and maintain their account independently
Book appropriate appointments, ensuring the claimant understands their next actions and what is required of them
Have flexibility to switch between case management or call handling duties in line with the demand management process
Work on once and done basis, ensuring that queries/ issues identified are progressed as fully as possible
Take a case progression approach to prioritise and clear all work on caseload as quickly and often as possible
Work with service improvement leads (SILs) to raise issues and make suggestions for improvements to UCFS based on the experiences of you and your claimants
Manage your own development using digital channels and support from SILs
Manage payments accurately and in a timely way
Maintain the security and integrity of claimant information through appropriate use of IT, adherence with identity verification, data sharing processes and system security protocols
Actively manage email inboxes as appropriate
Be vigilant in preventing fraud and error by taking prompt action to make referrals to fraud or compliance colleagues and acting on any advice or instructions received as a result
Do you have the right skills and experience?
Do you have the ability to communicate to a diverse range of customers and stakeholders; both verbally and in writing?
Are you able to build a rapport with individuals; motivating and influencing in order to reach a successful outcome?
Are you able to present complex information in an easy to understand way?
Do you have a professional and mature outlook with the ability to make robust decisions and share those decisions professionally and with sensitivity?
Do you have strong and demonstrable IT skills which include Microsoft Office, mobile technology and social media applications?
Do you have the ability to work independently and in a team?
Are you flexible and prepared to undertake a variety of tasks?
DWP takes development seriously. Our aim is for our colleagues in these roles to be appropriately skilled and qualified as determined by the business. To support this aim you may be required to undertake a work based qualification, which may be in the form of an apprenticeship, which will support you in further developing your professional knowledge and skills for this role and your future career development. The qualification can be undertaken in work time, you agree to take this job on the basis that you may be required to undertake a work based qualification; a candidates failure to participate fully in the professional programme, once appointed, may be a breach of their employment contract.
If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.
We'll assess you against these competencies during the selection process:
- Managing a quality service
- Leading and communicating
- Making effective decisions
- Collaborating and partnering
You must provide evidence against the following on your application form:
- Managing a quality service
Civil Service Competency Framework