Operations Centre Manager Jobs Vacancy at Virgin Media Birmingham
Virgin Media Birmingham urgently required following position for Operations Centre Manager. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.
Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.
Operations Centre Manager Jobs Vacancy at Virgin Media Birmingham Jobs Details:
Salary: £40,000 - £45,000 + benefits + bonus
So why Virgin Media?
We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a £3bn programme to extend our ultrafast broadband network and brilliant Virgin TV to millions of homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.
What is the job?
You will be the Centre Manager for our Customer Support Call Centre within our Network Expansion division. You will be leading a call centre of circa 50 Virgin Media high flyers that are tasked with acquiring new customers, taking care of complaints and rectifying complaints in record time! You will be implementing and leading the agreed customer support strategy for the contact centre and providing leadership and direction to your teams via your direct reports. We’ll also want you to look for ways to put in to practice your commercial savviness.
To be a hit in this role you will be a whizz at leading and developing multiple teams in a contact centre environment. You will be strategic thinker with an ability to see the bigger picture and where necessary embrace change and bring the team on the journey with you. You don’t need telecoms experience (we’re experts!) but you’ll need to be willing to get up to speed with the industry ASAP!
We are proud to work with Everywoman to nurture the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.
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