16 Oct

Cardiff Team Leader Jobs Vacancy at Monzo Cardiff

Position
Cardiff Team Leader
Company
Monzo
Location
Cardiff WLS
Opening
16 Oct, 2018 30+ days ago

Monzo Cardiff urgently required following position for Cardiff Team Leader. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Cardiff Team Leader Jobs Vacancy at Monzo Cardiff Jobs Details:

Rp. 27.000 per tahun
We're on a mission to make money work for everyone, and to do this we need to grow our amazing customer support team.

We're looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting our customers.

Our customer operations team is at the heart of Monzo: every person in this team not only cares about our customers' problems, but is empowered to solve them quickly and with minimal fuss. We work in small squads of 8-10 people, who are spread over different offices and time periods.

As a Squad Captain, you have two main focuses:
  • Making sure our customers are happy and satisfied, and their issues are fixed quickly and completely: This will involve organising people around you and taking quick action when you see a problem coming – whether it's helping to build scalable processes that are fit for purpose, supporting a training need, or addressing something going wrong.
  • Helping each member of your team with their personal and professional development, listening, guiding them through hard times and celebrating their successes.
----------------------------------
What will you be doing day-to-day?
----------------------------------

  • Instilling a strong customer-centric culture and making sure everyone stays focused on what really matters: helping our customers with their personal financial lives
  • Coaching and supporting your team to achieve their personal, professional and performance goals
  • Empowering others to spot opportunities to make a difference to customers and Monzo's ways of working
  • Helping your team with the most difficult queries and building their knowledge around complex issues
  • Regularly reviewing the quality of your team's customer interactions to identify areas of potential improvement, both individually and structurally
  • Motivating your squad – we're growing fast and need to make sure COps stay engaged during challenging periods of demand.
-----------------
Your working life
-----------------

The salary for this role is around £27k plus all Monzo team members also get share options as part of their package – read more about what this means here ( https://monzo.com/blog/2017/11/20/share-options/ ).

You'll be working from our office in Cardiff, Monday to Friday, with some weekend work based on business need. Day time shifts start between 7am-12pm, on a rotational basis, and we'll try to accommodate your other commitments.

To be a great squad captain, you'll need to know the ins and outs of the Customer Operations job. So you'll start off as a frontline support daytime COp making sure you're fully trained (based on your individual needs). When you're fully versed with all things COps you'll then start the Squad Captain role.

--------------------

You should apply if:
--------------------

  • you've ideally directly line-managed successful teams of 8-10 people to achieve their goals
  • you've worked in a customer-centric role
  • you have experience motivating teams working on on-going operational work
  • you're a UK resident (as in, you live in the UK for at least 6 months of the year)
  • you have the right to work in the UK
  • you're comfortable using a laptop
---------------------
The interview process
---------------------

The interview process will be 30-minute phone call, a practical exercise, and two consecutive one-hour interviews (from our office in Cardiff).

If successful, you'll join a growing team of customer operations specialists who, with the help of our exceptional engineers, designers, product people, and banking experts, are on a mission to change banking forever.


Jobs Vacancy Related to Cardiff Team Leader:

16Oct

Cardiff Team Leader Jobs Vacancy at Monzo Cardiff. Monzo Cardiff opening great career opportunity and jobs vacancy for Cardiff Team Leader position. This jobs vacancy will be open for new jobs applicant starting for 16 Oct, 2018. We're looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting... ... Continue reading -->


16Oct

Cardiff Team Leader Jobs Vacancy at Monzo London. Monzo London opening great career opportunity and jobs vacancy for Cardiff Team Leader position. This jobs vacancy will be open for new jobs applicant starting for 16 Oct, 2018. We’re looking for smart, people focused Team Leaders (internally known as Squad Captains) to lead our Customer Operations (COps) squads to continue delighting... ... Continue reading -->


21Nov

Service Now Delivery Team Leader Its Ics Cardiff Jobs Vacancy at Deloitte Milton Keynes. Deloitte Milton Keynes opening great career opportunity and jobs vacancy for Service Now Delivery Team Leader Its Ics Cardiff position. This jobs vacancy will be open for new jobs applicant starting for 21 Nov, 2018. Proven team lead experience. Work effectively in diverse teams within an inclusive team culture where people are recognized for their contributionTake on and... ... Continue reading -->


08Jan

Contact Centre Team Leader Jobs Vacancy at Pertemps Network Group Cardiff. Pertemps Network Group Cardiff opening great career opportunity and jobs vacancy for Contact Centre Team Leader position. This jobs vacancy will be open for new jobs applicant starting for 08 Jan, 2019. Am currently recruiting for an experienced Team Leader/ Conact Centre Coach to join a newly established and forward thinking business based in Cardiff.... ... Continue reading -->


21Jan

Shift Team Leader Jobs Vacancy at Viridor Cardiff. Viridor Cardiff opening great career opportunity and jobs vacancy for Shift Team Leader position. This jobs vacancy will be open for new jobs applicant starting for 21 Jan, 2019. The ideal Shift Team Leader:. Due to continued success and growth, we are now looking to recruit a Shift Team Leader for our Trident Park team in Cardiff,... ... Continue reading -->