11 Sep

Customer Advisor Jobs Vacancy at Serco Group Mid Glamorgan

Position
Customer Advisor
Company
Serco Group
Location
Mid Glamorgan WLS
Opening
11 Sep, 2018 30+ days ago

Serco Group Mid Glamorgan urgently required following position for Customer Advisor. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Advisor Jobs Vacancy at Serco Group Mid Glamorgan Jobs Details:

Location: Companies House, Cardiff, CF14 3UZ
Monday to Friday - Between the hours of 08:30am - 18:00pm.
Salary: £16,010.69


We are currently recruiting for a number of Customer Advisor representatives to manage customer calls within an inbound environment on behalf of companies’ house.

About the role:
This is much more than a standard contact centre role as a Customer Advisor Representative you will be providing information in accordance with the companies act. Therefore candidates will need to apply sound judgement and take responsibility for resolving each call as efficiently and effectively as possible.

Key Responsibilities:
  • Answer a high volume of calls and maintain a rapid response rate according to agreed service levels
  • Log information on calls received, where required and maintain detailed and accurate records
  • Resolve all complaints during first point of contact wherever possible
  • Communicate and liaise verbally and on-line between the Contact Centre and relevant departments
  • Maintain regular consistent and professional attendance, punctuality, person appearance and adherence to relevant health and safety procedures


Skills Required:
  • Keyboard and basic computer literacy
  • Ability to work under pressure and adapt to change
  • Strong communication skills with a high attention to detail


If you have the skills and experience required to fulfil this role, please upload a copy of your CV.


On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.


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