19 Sep

Admissions Officer Jobs Vacancy at University Glasgow Glasgow

Admissions Officer
University Glasgow
Glasgow SCT
19 Sep, 2018 30+ days ago

University Glasgow Glasgow urgently required following position for Admissions Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Admissions Officer Jobs Vacancy at University Glasgow Glasgow Jobs Details:

Responsible for Admissions for a specified range of programmes (specified in the section below) ensuring admissions decisions are made in line with the University's Admissions Policies and Procedures.
Operate within team procedures and deadlines ensuring all decisions are processed in a consistent, fair and equitable manner.

Main Duties and Responsibilities

1. Decision Maker Responsibility
Ensure that all applications are assessed in line with the University's Admissions policies and procedures. Process decisions within a 7 day turnaround (on average). Evaluate academic qualifications (including detailed academic transcripts), personal statements, academic references and English language tests (where applicable).
Ensure that applications are assessed in accordance with the correct category of intake (Scot MD, Scot Non-MD, EU and RUK) and offers/rejections are processed in line with appropriate entry criteria.

Ensure that applications are assessed in accordance with the correct Fee Status and any resultant offers make it clear as to whether the offer has been made on the basis that the applicant will be a fee paying or Scottish Government funded student.

Consider all applications where there are extraneous circumstances on a case by case basis, and with the agreement of the Senior Admissions Officer and/or Deputy Head of Admissions process bespoke decisions which may deviate from the standard entry requirements.

2. Pre-Entry Advice and Guidance: Provide pre-entry advice and guidance offering very specific and detailed information on the University's entry criteria and the appropriateness of school subjects to be studied by the applicant to maximise their potential for entry to the University. Deal with enquiries by phone, email and face to face meetings. Participate in Open Days, Applicant Visit Days and other external events which require expert advice re the University's Admissions Policies and entry criteria.

3. Confirmation and Clearing: Confirm all exam results against the applicant’s original offer ensuring attention to detail and adherence to tight deadlines.

4. Confirmation of Acceptance of Studies (CAS): Prepare CAS for relevant applicants. Issue CAS within 48 hours of an unconditional offer being accepted. Deal directly with applicants seeking completion and issuance of their CAS letters providing them advice re missing documentation and keep them informed re progress.

5. Admissions Policies: Working with the Deputy Head of Admissions and the Senior Admissions Officer, review and recommend changes to the Admissions Policy and Procedures based on experiences and outcomes from the previous admissions cycle. Ensure that the University Website accurately reflects the entry requirements and admissions policies specific to the post holders area of responsibility.

6. Applicant Enquiries: Deal with a high volume of enquiries by phone and by email ensuring that these are handled professionally and sensitively. This will involve dealing with applicants, parents, schools or counsellors where the applicant has been advised that their application has been unsuccessful.

7. Operational Flexibility: All Admissions Officers are expected to develop an understanding of the processes, systems and policies underpinning each academic career (UG, PGT and PGR). Whilst the post holder will be assigned an area of prime responsibility this may change during the Admissions Cycle based on workload peaks and troughs.
8. Process Improvement and Operating Procedures: Continually review and recommend changes to operational procedures in order to improve the quality of service provided to applicants and other stakeholders to the admissions process (Schools and Colleges). Ensure that job/operating procedures are up to date and regularly reviewed.

9. Internal Relationships: Foster a strong relationship across all areas of the University and in particular the Schools / Colleges to whom you are providing an admissions service. Always act in a manner which will enhance the reputation of External Relations.

Knowledge, Qualifications, Skills and Experience

Knowledge, Qualifications
A1 Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role, or, Scottish Credit and Qualification Framework level 7 (Advanced Higher / Scottish Vocational Qualification level 3, Higher National Certificate) or equivalent, and experience of personal development in a similar role.

C1 Excellent communication and organisation skills.
C2 Ability to work independently on own initiative and/or part of a team.
C3 Excellent IT skills: Outlook, Excel, Word, Access and spreadsheet skills.
C4 Ability to understand and interpret University procedures.
C5 Excellent and accurate keyboard skills.
C6 Ability to deal with high volume of enquires from general public, academic and administrative staff and current and prospective students.

E1 Working within the HE sector with a good understanding of University Admissions, University administrative systems, structures and procedures.

F1 Experience in a customer service role an advantage.

Job Features

Planning and Organising
  • Plan and organise own workload effectively, working on own initiative
  • Make decisions and process offers, ensuring the University systems are accurately updated and there are no exposures to the University’s admissions policies
  • Producing and presenting management statistics on status of applications
  • Responding to all enquiries (email, telephone, face-to-face)
  • Set-up systems for new academic year application process
  • Update documentation and standard letters for new academic year application process

Decision Making
  • Review applications versus agreed entry criteria and University policies to determine if applicant should be issued conditional or unconditional offers, or rejected
  • Apply professional judgement to all applications, as entry criteria is set at a generic level visa vie the myriad of international degrees / qualifications
  • Using own initiative when talking/corresponding with applicants, organising meetings and diary maintenance
  • Apply professional judgement when advising applicants on application procedures and submission of documents

Internal/External Relationships
  • Applicants, potential applicants and international agents representing applicants
  • International Office, Recruitment Marketing and the rest of External Relations
  • Close working relationship with the Colleges and Schools
  • Registry
  • Student Services Enquiry Team

Problem Solving
  • To act as first point of contact for all full-time and part-time admissions enquiries, dealing with their issues and concerns and working with them to balance their problems with the best interests of the University

  • Responsible for the processing decisions on circa 6,000 applications per year
  • Responsible for responding to circa 200 applicant enquiries by phone or email per week
  • Providing support to extended team within department – supporting other UG or PG decision makers during key workload peaks

Standard Terms & Conditions

Salary will be on the Management, Professional and Administrative Grade, level 5, £22,017 - £26,243 per annum.

This post is offered on a full-time and fixed-term basis for 12 months.

New entrants to the University will be required to serve a probationary period of 6 months.

The successful candidate will be eligible to join the National Employment Savings Trust (NEST) Pension Scheme.
Vacancy Ref: 022493, Closing date: 7 October 2018.

Visit our website for further information on University of Glasgow’s
External Relations Directorate
: https://www.gla.ac.uk/myglasgow/externalrelations/
It is the University of Glasgow’s mission to foster an inclusive climate, which ensures equality in our working, learning, research and teaching environment.

We strongly endorse the principles of
Athena SWAN,
including a supportive and flexible working environment, with commitment from all levels of the organisation in promoting gender equity.
The University of Glasgow, charity number SC004401.

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