26 Sep

Resident Liaison Officer Jobs Vacancy at Southern Housing London

Position
Resident Liaison Officer
Company
Southern Housing
Location
London ENG
Opening
26 Sep, 2018 30+ days ago

Southern Housing London urgently required following position for Resident Liaison Officer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Resident Liaison Officer Jobs Vacancy at Southern Housing London Jobs Details:

Do you have experience of working with contractors delivering capital works projects for Local Authorities or Registered Social Landlords? Would you relish the opportunity to deliver improvements to customers homes? Happy to travel to various locations? Would you like to work for one of Southern England's leading housing groups? Then read on!

What we'll offer you
As a Resident Liaison Officer in our Planned Investment Team, you will be able to provide a high level of customer service with excellent communication skills. You will be responsible for liaising with our customers in their homes about all aspects of the works, including customer choices and discussing specific requirements to assist the delivery. You will continue to be the first point of contact throughout the journey of the delivery of the work ensuring customer satisfaction is maintained. You are responsible in ensuring that our Contractor Partner is working to our Customer Service Standards, respecting our customers homes and meeting all the requirements.

You will work alongside our Contractor Partner to facilitate access and maintain and monitor all appointments, keeping accurate records of communication and contact with our customers. Ensuring that the works are delivered within the agreed timescales. You will assist in ensuring that our internal customers are kept informed on progress of the works. You will be the key person representing the interest of our customers at contractor progress meetings and resident meetings.

Customer satisfaction is key to the success of a project, so you will be expected to carry out customer satisfaction surveys and compile and evaluate the responses for KPI monitoring.

We are flexible in considering applicants who have transferable skills they feel they can adapt to this position.

You may not have previous experience in all the areas in the role profile, but show us your enthusiasm, commitment and other transferable skills you feel would be adaptable for this position. We will provide the training and support you'll need to develop your career with us.

What we'll offer you…

  • A salary of circa £20,000 - £22,000 per annum dependent on experience
  • 23 days holidays plus public holidays. We also close between Christmas and New Year, so you get another 3 days bonus!
  • A great pension scheme
  • The ability to buy extra leave and discount cards
  • Flexible working
  • Employee referral scheme
  • Cash claim-back on medical treatments
  • Travel to work loan
  • Discounted rates on a cycle scheme, personal medical plans, life assurance, give as you earn, critical illness and travel insurance

Southern Housing Group is one of the largest housing associations in southern England and has a well-established reputation as a successful business with social objectives. We provide housing of all different types of customers who live in our almost 30,000 properties. With more than 900 colleagues, we're an organisation that's going places.

Please be aware that due to the nature and sensitivities of some of our roles we are not always able to consider applications from Southern Housing Group residents.

For this role, successful candidates will be subject to a basic DBS check. This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Please include a supporting statement explaining how your skills and experience meet the criteria of the job description and person specification.

Closing Date: Friday 5 October 2018

Shortlist Date: Thursday 11 October 2018

Interview Date: Friday 22 October 2018


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