18 Apr

Facilities Help Desk Operator Jobs Vacancy at Harrods Limited London

Position
Facilities Help Desk Operator
Company
Harrods Limited
Location
London ENG
Opening
18 Apr, 2019 30+ days ago

Harrods Limited London urgently required following position for Facilities Help Desk Operator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Facilities Help Desk Operator Jobs Vacancy at Harrods Limited London Jobs Details:

London SW1X
Job Description:
Our mission remains unchanged: to service the needs and
aspirations of our customers and help create new
stories, to take pleasure in making marked moments of
delight. Whoever our customers are and wherever they
come from, they can expect to be treated with grace,
courtesy and care.
About You
A diligent Help Desk Operator to join our Engineering
Helpdesk in our iconic Knightsbridge store.
As an Operator, you will be the primary point of contact
for staff wishing to make enquiries and reporting faults
across the entire retail estate.
What to Expect
Your daily activities will involve logging calls and
arranging appropriate repairs or maintenance works with
the relevant engineer/technician. You will be using our
bespoke CAFM software to carry out these duties, so IT
literacy is vital. Managing the entire process, you will
follow up where required, ensuring that all calls are
actioned and brought to a satisfactory conclusion.
What is important?
Excellent communication skills are essential for this
role as you will be taking regular phone calls,
translating faults into clear and practical resolutions.
The successful candidate will have previous experience
in a similar telephone based role and must be familiar
with call logging systems.
In return for your hard work and dedication, you will
receive a competitive basic salary and generous employee
discount and benefits package.
Our Promise to You
At Harrods we believe nothing is impossible. We drive
ourselves and inspire others to always push for more.
This passion to exceed is what sets us apart. We are
proud to be a place where standing out means being
yourself.


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