19 Oct

Senior Patient Liaison Assistant Jobs Vacancy at East England Ambulance Service Trust Bedford

Position
Senior Patient Liaison Assistant
Company
East England Ambulance Service Trust
Location
Bedford ENG
Opening
19 Oct, 2018 30+ days ago

East England Ambulance Service Trust Bedford urgently required following position for Senior Patient Liaison Assistant. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Senior Patient Liaison Assistant Jobs Vacancy at East England Ambulance Service Trust Bedford Jobs Details:

On an ordinary day … an extraordinary service.

The East of England Ambulance Trust covers six counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk and provides a range of services, but is best known for the 999 emergency services. Rated outstanding for caring by the Care Quality Commission (CQC), our dedicated and skilled staff work 365 days a year, 24 hours a day to make sure patients receive the best possible care.
Our services are tailored to meet the needs of each community’s differing medical and environmental needs aligned to our vision to provide an innovative, responsive, excellent service which is always community focused and patient driven. We offer our staff a wide range of benefits and learning and development opportunities.

The Trust employs around 4,000 staff and 1,500 volunteers to deal with some 912,474 calls every year. In addition the Trust handles more than one million non-emergency patient journeys to and from routine hospital appointments.

East of England Ambulance Trust is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records for eligible roles and vetting checks. Safer recruitment practice aims to minimise the risk of appointing someone unsuitable to a post where they will be in contact with children, young people and vulnerable adults and could cause them harm.



We are seeking a professional team player with good keyboard skills and the ability to remain calm under pressure. Your role will be to supervise and control all aspects of running a busy ambulance service day control office. Main duties, to supervise the Patient Liaison Assistants, to oversee and organise the transportation of patients, liaising with patient travel office, patients, hospital wards, ambulance staff and volunteer car drivers. You will also be required to plan and re-allocate journeys to ensure that we make the best use of the transport resources available so you need to be able to negotiate, and be willing to solve problems.


You will need to be assertive, tactful, responsible and amenable.


This is a busy but rewarding role which will suit someone who enjoys making decisions, adapting quickly to changing itineraries and the satisfaction gained from providing excellent customer service for the hospital and patients.


A uniform and full training will be provided.


For an informal discussion please contact Graeme Tolliday on 07768 022385.


This post is subject to a Disclosure & Barring Service check at an enhanced level. This organisation has a policy on Recruiting People with Criminal Convictions which can be found attached. From 1st January 2016, all new starters will be required to take responsibility for joining the DBS update service, at the point of e-DBS application, and bear the cost of annual subscription (currently £13 per annum), whilst employed by EEAST.

Job Details:

Senior Patient Liaison Assistant

37.5 hours per week

Bedford

Agenda for Change Band 3

£17,787 - £20,448 per annum

Permanent

This post attracts unsocial hour’s allowance


N.B. Please ensure that your application relates to the essential criteria in the person specification

Closing date for applications: 2nd November 2018


Interview dates: TBA


Interested applicants should apply on-line by visiting the NHS Jobs website quoting reference number 247-STXSPLAE1018





IMPORTANT NOTE ON COMPLETION OF REFERENCE SECTION OF APPLICATION FORM

All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.

All appointments will be subject to currently having a clean disciplinary record.


Please be advised that a No Smoking Policy is in operation throughout the Trust.

Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, gender, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.

If you have a disability and wish to send in an alternative format of the application form please contact the HR Services Team on 01234 243200

The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.

PLEASE NOTE - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers will divert any communication from this Trust / NHS Jobs straight in to your "junk" inbox.


Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.







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