19 Oct

Data Centre Technician Sandwich Jobs Vacancy at The Bunker Ultra Secure Sandwich

Position
Data Centre Technician Sandwich
Company
The Bunker Ultra Secure
Location
Sandwich ENG
Opening
19 Oct, 2018 30+ days ago

The Bunker Ultra Secure Sandwich urgently required following position for Data Centre Technician Sandwich. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Data Centre Technician Sandwich Jobs Vacancy at The Bunker Ultra Secure Sandwich Jobs Details:

Data Center Engineer needed to join our team based at The Bunker’s Ash site near Sandwich. Possibly one of the coolest data centres in the UK…

A former nuclear “command and control centre” built on a 'cold-war' airbase we now provide ultra-secure Colo-location here and are looking for an engineer to join us in supporting our clients.

Hours

We are open 24/7/365

Shift pattern – 12 hour shifts

4on 4 off – Days and Nights

Overtime – This role will require you to work overtime (paid at enhanced rates)

The Role

Providing point of contact for all incidents or service requests requiring input from IT

The role is part of a team responsible for the logging, resolving or referring of all incidents recorded via the IT service desk from point of initial contact through to resolution / escalation or closure within targeted service levels.

We work with an open and honest approach to our clients and colleagues, garner opinions and ideas and give due consideration, act upon decisions and feedback on outcomes. We trust each other to do the right thing, take pride in our actions and celebrate successes.

Key Responsibilities
*

  • Effective running of the shift ensuring all allocated tasks are resourced and prioritised as appropriate
  • Ensure that every customer experience is a positive one
  • Responsible for sites out of hours when site out of standard business operating hours
  • Ensure the effective logging, categorisation, prioritisation and referral of all calls made during your shift, whether by phone, email or other methods. Ensure that all contacts with the service desk are recorded using the service desk toolset
  • Escalate incidents/requests to the appropriate team 24 x 7 as required within SLA’s
  • Provide a comprehensive handover to the oncoming shift and day staff so that all on-going tasks are passed on effectively and efficiently
  • Provide advice to customers in relation to the provision of support during the resolution/escalation of incidents
  • Provide feedback/information to the service desk manager & other technical teams during the resolution of incidents
  • Identify service improvements and feed these into the relevant internal process improvement forums
  • Assist in the production of customer reports when required
  • Provide escorts to clients, and potential clients, around ‘The Bunker’ facility
  • Assist Front Desk and Security Team and other departments as and when required
  • Performing cabling and installation of structured cabling infrastructure (Fibre and Copper)
  • Installation of IT and communication equipment
  • Delivering remote hands support
  • Backup Operations and Maintenance
  • Routine site health and safety checks
  • Assisting Technical specialists with project work and installations or maintenance

Experience Required

  • Basic knowledge of IT and networking technologies
  • An awareness of Open Source and Microsoft products
  • Some experience of working in a customer facing role
  • Experience of working with service desk systems
  • Excellent phone manner and customer focus
  • Self-motivated and able to work under own initiative
  • Innovative in respect of service support and ways in which it can be improved
  • Must be able to work well in a team environment, covering out of hours working at short notice

Great benefits including:

PMI, Life Assurance, BUPA Healthcare, Cycle Scheme, Pension & your birthday off!

Job Type: Full-time

Salary: £22,000.00 to £24,000.00 /year

Job Type: Full-time

Salary: £22,000.00 to £24,000.00 /year

Experience:

  • Data Center: 1 year (Preferred)


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