23 Sep

Customer Service Apprentice Jobs Vacancy at Wolverhampton City Credit Union Wolverhampton

Position
Customer Service Apprentice
Company
Wolverhampton City Credit Union
Location
Wolverhampton ENG
Opening
23 Sep, 2018 30+ days ago

Wolverhampton City Credit Union Wolverhampton urgently required following position for Customer Service Apprentice. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Apprentice Jobs Vacancy at Wolverhampton City Credit Union Wolverhampton Jobs Details:

Customer Service Apprentice required to assist with the following duties:

To handle cash for deposits and withdrawals
Open new accounts, check form and relevant I.D.
Collect loan applications and check relevant paperwork
Assist Loan Officer to issue loans
Handle customer enquiries - both face to face and via telephone
Manual and electronic filing
Process incoming and outgoing mail
Issue prepaid cards, membership cards and pins
Provide information about Credit Union services to customers
Requirements and prospects
Desired skills
Demonstrate a sense of urgency around delivery of customers' needs
Respond quickly and accurately
Take ownership/accountability of issues
Be able to build a good understanding and relationship with members
Good written and verbal communications
Able to work independently and with others
Good time management skills
Pleasant telephone manner
Personal qualities
Good timekeeping and attendance
Willing to commit to this apprenticeship
Respect and support the ideas of others
Calm under pressure
Demonstrate a professional and diplomatic demeanour
Demonstrate a professional demeanour in stressful situations
Convey a welcoming attitude to customers
Desired qualifications
Minimum GCSE grades A-C in English and maths (or equivalent).

Future prospects
Full time role after completion of apprenticeship within customer service office/help desk role.

Things to consider
The wage for Apprentices applies to both time spent on the job plus time spent training.


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