18 Sep

Customer Service Agent Jobs Vacancy at Swissport International Ltd Stansted

Position
Customer Service Agent
Company
Swissport International Ltd
Location
Stansted ENG
Opening
18 Sep, 2018 30+ days ago

Swissport International Ltd Stansted urgently required following position for Customer Service Agent. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Customer Service Agent Jobs Vacancy at Swissport International Ltd Stansted Jobs Details:

Customer Service Agent-1810986
Primary Location-Europe-UK-London-Stansted (STN)
  • Employee Status-Permanent
Schedule-Part-time
Unposting Date-Nov 26, 2018, 5:59:00 PM
Organization-Ground Handling
Job Summary

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Job Responsibilities

The following responsibilities are associated with this job role:

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all times
  • Other duties as assigned

Career Progression

You will commence the role as a Grade 1 Agent Level 1, after successful completion of 12 months service subject to passing the probationary period and demonstrating competence in all basic and intermediate tasks, you will become a Grade 2 employee. Following a further period of development and subject to job vacancies arising you will have the opportunity to apply for other positions /promotion.

COMPANY TRAINING MODULES (to include)

GE01 / UK19 Company Induction / Equality, Diversity and Data Protection
UK20A Emergency Response Procedures Customer facing
GE03A Health & Safety Pax Specific
GE15 Manual Handling
DG05 Dangerous Goods
UK02 Baggage Reconciliation
UK08 GSAT
GE-UK-07 Fire Awareness
Airline Product Knowledge Customer Specific
PAX01 Dealing with Special Passengers and PRM
PAX02 Flight Disruption / Irregularity Handling
PAX03 Arrival Function / Procedures
PAX05 Boarding Gate
PAX06 Travel Documentation
PAX07 Basic Check In and Baggage Allowance
PAX08 Sales
PAX10 Passenger Seating

PAX11 Manual Check In

Tasks and Activities

MANDATORY

  • Corporate Induction
  • Departmental Induction (Inc Principles of Flight)
  • Emergency Procedures Awareness
  • Health & Safety Awareness
  • Manual Handling
  • Dangerous Goods Regulations (DGR) Awareness
  • Accounting and Authorising (AAA)
  • General Security / Fire Awareness (GSAT)
  • Airline product Knowledge
  • Animal (AVI) & Weapons Awareness
  • Announcements
  • Arrivals Segregation & Presentation
  • Baggage Check & Processing (Both Hand & Hold)
  • Basic Flight/ Ticket Disruption Handling Awareness
  • Check-In Procedures (Manual)
  • Distribute Issue Light Refreshment Vouchers
  • Passenger Boarding Procedures
  • Passenger with restricted Mobility (PRM) Services
  • Passport & VISA Checks
  • Seating Allocation at Check-In
  • Special Assistance Duties (UM etc.)
  • Travel Services Product Sales (Lounge/Concierge etc.)
  • Airline Check-In Systems
  • Passenger Marshalling (Inc Pass Guidance Systems)
OPERATIONAL


  • Aircraft Cleaning (Internal)
  • Airline Revenue Payments
  • Check-In Procedures (Open & Close)
  • Departure Gate Control/ Oversee Activities
  • Equipment Checking
  • Gate Bag payment Handling
  • Introduction to Lounge Services
  • Kiosk Hosting / Bag Drop Supervision
  • Passenger with Restricted Mobility (PRM) Services
  • Property Irregularity Reports (PIR)
  • Assist with Dispatch Duties as Required




NOTE: This is not exhaustive and may vary depending on location and operational / local customer requirements.



Qualifications & Competencies

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience working in an aviation environment is desired
  • Ability to speak additional languages is desired


Jobs Vacancy Related to Customer Service Agent:

26Nov

Passenger Service Agents Ema Jobs Vacancy at Jet Com And Holidays East Midlands Airport. Jet Com And Holidays East Midlands Airport opening great career opportunity and jobs vacancy for Passenger Service Agents Ema position. This jobs vacancy will be open for new jobs applicant starting for 26 Nov, 2018. Reporting to the Passenger Service Supervisor Teams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays... ... Continue reading -->


26Nov

Passenger Service Agents Man Jobs Vacancy at Jet Com And Holidays Manchester Airport. Jet Com And Holidays Manchester Airport opening great career opportunity and jobs vacancy for Passenger Service Agents Man position. This jobs vacancy will be open for new jobs applicant starting for 26 Nov, 2018. Reporting to the Passenger Service Supervisor Teams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays... ... Continue reading -->


27Nov

Passenger Service Agents Lba Jobs Vacancy at Jet Com And Holidays Leeds And Bradford. Jet Com And Holidays Leeds And Bradford opening great career opportunity and jobs vacancy for Passenger Service Agents Lba position. This jobs vacancy will be open for new jobs applicant starting for 27 Nov, 2018. Reporting to the Passenger Service Supervisor Teams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays... ... Continue reading -->


27Nov

Passenger Service Agents Bhx Jobs Vacancy at Jet Com And Holidays Birmingham / Airport. Jet Com And Holidays Birmingham / Airport opening great career opportunity and jobs vacancy for Passenger Service Agents Bhx position. This jobs vacancy will be open for new jobs applicant starting for 27 Nov, 2018. Reporting to the Passenger Service Supervisor Teams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays... ... Continue reading -->


12Dec

Passenger Service Agents Edi Jobs Vacancy at Jet Com And Holidays Edinburgh Airport. Jet Com And Holidays Edinburgh Airport opening great career opportunity and jobs vacancy for Passenger Service Agents Edi position. This jobs vacancy will be open for new jobs applicant starting for 12 Dec, 2018. Reporting to the Passenger Service Supervisor Teams, our Passenger Service Agents provide a warm and friendly welcome and ensure all Jet2.com and Jet2holidays... ... Continue reading -->