19 Oct

Police Staff Helpdesk Officer Knutsford Jobs Vacancy at Cheshire Constabulary Knutsford

Police Staff Helpdesk Officer Knutsford
Cheshire Constabulary
Knutsford ENG
19 Oct, 2018 30+ days ago

Cheshire Constabulary Knutsford urgently required following position for Police Staff Helpdesk Officer Knutsford. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Police Staff Helpdesk Officer Knutsford Jobs Vacancy at Cheshire Constabulary Knutsford Jobs Details:

Job Title: Police Staff: Helpdesk Officer Knutsford

Job Type: FTC 6 Months

Monday - Friday - 9:00am - 17:00

Cheshire Constabulary was founded in 1857 and is now responsible for policing nearly a million people. There are approximately 2,081 regular Police Officers, 220 Police Community Support Officers and 1,464 civilian Police Staff.

Someone who serves in Cheshire Constabulary joins an organisation with a proud and formidable history and would be expected to maintain the high esteem in which the public holds the Force. To work at Cheshire Constabulary, you will also have to uphold The Police Service Statement of Common Values.

Additional Benefits:
On-site parking, subsidised gym, flexible working, contributory pension, childcare vouchers and career progression opportunities with the force.

Role Profile

Cheshire Police are looking to recruit a full-time Helpdesk Officer to work at the Helpdesk based at Knutsford.
Helpdesk Officers are the first point of contact for the public attending a Police Station and are expected to respond to the public’s requests, managing expectations and reassuring them that we are here for them when needed most.

Helpdesk Officers undertake a variety of challenging roles including but not restricted to recording incidents, crime recording, releasing of vehicles seized for no insurance and the registration of sex offenders.
Successful applicants should be able to demonstrate excellent communication and listening skills, have the capability to work both independently and as part of a team and be able to remain calm under pressure in a variety of situations.

Please see the attached Role Profile for more information about this vacancy.

Location – Cheshire – Knutsford

Hours of Work – Fixed Shifts 9am to 5pm Monday to Friday

Salary Range £18,123 to £19,317

How to Apply:

In the Supporting Statement part of the application please answer the following questions, you must list your answers from 1 – 4.

1. Tell us why you are interested in the role and what skills and experience you would bring to it.

2. The Helpdesk is just one part of the wider organisation that is Cheshire Constabulary and all of our employees are active team players. Give an example of when you have been involved in a team and how you contributed in order to make it a success.

3. In providing a service to the public it is important that we always act with professionalism and integrity. Please provide an example of when you have displayed these qualities in a recent situation.

4. When working as a Helpdesk Officer you will be required to make decisions using your own initiative on occasion justifying how you got to the end result. Give an example of when you have had to make a decision and explain how you got to that conclusion.

A maximum 500 word limit for each evidence area has been set. No attempt should be made to redesign the form.

Applicants are required to complete all sections of the form. Only the information contained within this form will be evaluated at short-listing. Please do not attach CV’s or similar to this application.

It is imperative that you are open and honest with your answers. Evidence needs to be specific and focused on your personal involvement/experience and actions. Please provide examples in your answers. The appropriateness of your application will be determined by the extent to which your evidence relates to the competency area being asked about and how thoroughly you respond to the questions.

If you have any difficulties applying please contact a member of the multi-force recruitment team at mfss.resourcing@cheshire.pnn.police.uk

Additional Information

The Police Service is an equal opportunities organisation and is determined to ensure that:

The workforce reflects the diverse society which it serves and that the working environment is free from any form of discrimination, victimisation or harassment.

No job applicant or volunteer is treated more or less favourably on the grounds of sex, gender identity or expression, sexual orientation, age, marital status, pregnancy and maternity, race, colour, nationality, ethnic or national origins, religion or belief or disability. This is subject to the Police Service engaging in positive action scheme which intends to overcome or minimise a person’s disadvantage. Cheshire Constabulary operate a zero tolerance policy regarding any form of discrimination, victimisation, bullying or harassment.

No job applicant or volunteer is disadvantaged by a provision, criterion or practice which cannot be shown to be a proportionate means of achieving a legitimate aim.

Should you require any support in completing your application or a reasonable adjustment to our recruitment process please contact MFSS Recruitment on 01606 366800 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.

Please be aware that preferences will be given to those on the redeployment register.

Due to the high volume of applications we receive please be aware that this vacancy may close early, therefore please submit your application as early as possible.

The Force does not re-imburse travel to interview expenses.

The Force operates a no smoking policy.

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