21 Sep

Technical Support Engineer Jobs Vacancy at Xmatters London

Position
Technical Support Engineer
Company
Xmatters
Location
London ENG
Opening
21 Sep, 2018 30+ days ago

Xmatters London urgently required following position for Technical Support Engineer. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Technical Support Engineer Jobs Vacancy at Xmatters London Jobs Details:

The Position

xMatters is hiring a Technical Support Engineer who has in-depth experience, and a proven track record delivering outstanding client service. In this role you’ll be expected to capture user experiences, troubleshoot technical issues, and analyze data to bring issues to resolution. This position requires cross-team collaboration and communication – you’ll work with other engineers, product managers, consulting, sales to deliver secure, highly-available, mission-critical systems. The ideal candidate will not only bring a broad technical skill set and experience, but will promote a client-centered philosophy, and have a passion for delivering world-class service.

Why You'll Love Working Here:
  • Modern offices in Central London
  • Above-market compensation
  • Personalized environments: Mac lover? Linux hacker? Have at ‘er - all on big screens
  • Full extended medical benefits, including dental and vision
  • Training and professional development budget to help advance your career
  • Strong belief in work/life balance (and we mean it)
  • Annual health & wellness grant to spend on almost anything to improve your life
  • Emphasis on innovation: we dedicate one day every month to our pet projects
  • And, BTW, innovation is rewarded with glory and seriously great prizes
  • Diverse, smart, and talented co-workers
  • Collaborative, fun work environment, where laughing and learning go together
  • Well-stocked kitchen with snacks, drinks, and ‘beverages'
  • Generous employee referral program
  • Fun days involving curling, frisbee golf, billiards at the pub, and so on
  • Annual xMatters Kickoff in cool cities like Las Vegas
Responsibilities Will Include:
  • Have a strong client service focus with the commitment to excellence and desire to delight clients
  • Be a client ambassador who is passionate about creating a positive client experience
  • Solve problems and deliver an experience so profound that clients love using our products and services and actively recommend them to others
  • Troubleshooting issues from application to service providers
  • Capturing and analyzing data from simple to complex technical issues
  • Troubleshoot communication issues with SMTP, SMPP, HTTP, and related protocols
  • Working with VMWare, or other similar software, for replicating client issues
  • Providing support and communicating with enterprise level clients and end users
  • Eyes on glass - monitoring service and application dashboards for alerts
  • Working with service providers and third party vendors
  • On-call support
Requirements:
  • Bachelor's degree in Computer Science or related technical field
  • 5+ years experience in a technical support role
  • Strong analytical skills and problem solving skills
  • Working knowledge of tools such as Pingdom, Runscope, and Splunk
  • Strong written and verbal communication skills
  • Working experience with Java applications or technologies
  • Strong proficiency with Microsoft and Unix operating systems
  • Strong understanding of networks and network troubleshooting
  • Experience with database technologies (Oracle, SQL Server, PostgreSQL)
  • Ability to quickly learn new technology and new products
  • Willing and able to work different shifts to provide 24x7 support coverage
Stuff That Earns You Bonus Points:
  • Strong scripting skills (e.g., Bash/Javascript)
  • Knowledge and experience with public, private, and hybrid clouds


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