14 Nov

Case Administrator Jobs Vacancy at Serco Group

Position
Case Administrator
Company
Serco Group
Location
ENG
Opening
14 Nov, 2018 30 days ago

Serco Group urgently required following position for Case Administrator. Please read this job advertisement carefully before apply. There are some qualifications, experience and skills requirement that the employers require. Does your career history fit these requirements? Ensure you understand the role you are applying for and that it is suited to your skills and qualifications.

Follow the online directions, complete all the necessary fields, and provide all relevant information so your application is submitted correctly. When you click the 'Apply this Job' button (open in new window) you will be taken to the online application form. Here you will be asked to provide personal and contact details, respond to employment-related questions, and show how you meet the key selection criteria.

Case Administrator Jobs Vacancy at Serco Group Jobs Details:

Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.

Key Purpose
To work closely with Offender Supervisors to assist with the administration for all transfers, new receptions into custody and discharges. This will include producing licences for offenders post release.

You are required to assist Offender Supervisors with administration duties. This will include: recall/parole/oral hearings, public protection, HDC/ROTL applications.

You will be responsible to effectively communicate with external agencies which include Police (IOM), Probation, Magistrates and Crown Courts and other Prisons to ensure that all offenders that are received in custody have the appropriate court documentation.

You will be responsible to complete sentence calculations in line with the PSI.

You will be required to attend and complete prison service training to enable you to carry out all case administration duties as listed above.

You will be required to schedule reports to internal departments to allow process for sentence planning meetings/parole dossiers/re-categorisation as required per PSI guidelines.

For those prisoners who are discharged to court appearances or police productions you will need to ensure that the core record and warrant is made available for transport to the court with the prisoner.

Key Accountabilities
  • To provide clerical and administrative support for all areas of the department
  • To ensure at all times that all records are complete and to enter all details on relevant computer systems, and appropriate local recording systems, including manual and electronic files.
  • To work as part of the team in an efficient and professional manner
  • To develop through training and shared schemes. To have an understanding of all relevant procedures and provide help and support in all areas of the function as required by line manager
  • To demonstrate a positive attitude to change and show flexibility in the work place.
  • To ensure a high level of security and confidentiality is maintained in relation to staff and prisoners, and that all information, both written and oral, is treated confidentially.
  • To undertake Sentence Calculations provided that the official sentence calculation training has been received and competency has been achieved.
  • To undertake the duties required as Parole Clerk as indicated in PSO 6000
  • To carry out the duties aligned within the Custody department, Public Protection and duties relating to general Case Administration.
  • To operate the PNC machine producing reports as necessary if appropriately trained
  • To administer all systems within the OMU in support of Offender Supervisors
  • Produce reports as requested.
  • To maintain accurate records of all actions taken
  • To assist the OMU manager in the preparation of documentation/training aids so that training can be delivered to students on the Initial Training Course on their responsibilities in relation to OMU services
  • To take proper account of the demands on other employees within Dovegate as they arrange/manage their duties, deliver programmes, and carry out procedures
  • Ensure you are aware of and work within the legislation of the Health and Safety at Work Act, with particular attention to the safe systems of work applicable to your area
  • Initiate and collate reports for forwarding to relevant internal departments and external agencies within specific time scales
  • Enter appropriate figures for all your areas of responsibility onto the month end report by the specified date
  • Daily filing and archiving of records, including control of prisoner files
  • Identify those prisoners eligible for parole and start to process in line with the timetable, including requesting reports for parole dossiers
  • Compile parole dossiers in line with PSO 6000 and ensure that it reached the Parole Board Secretariat by the target date of at least 12 weeks before Parole Eligibility Date
  • Inform other prisons of the details of those required who are in other establishments (via Functional Mailboxes - ensure receipt)
  • Create a diary entry for those on the list in the establishment and pull out their records
  • Create a PER for those required within the establishment
  • Send a list to GeoAmey of all prisoners who require transport for court the following day
  • Be flexible in your approach – you will be required to support all OM areas


Essential technical and professional skills, knowledge and qualifications

Essential:
  • Excellent administration skills / experience
  • Report writing experience
  • Attention to detail
  • Working under pressure and ability to prioritise
  • High level skills with Microsoft Word and Excel
  • GCSE passes in English and Mathematics

Desirable:
  • An understanding of Offender Management Unit work
  • Previous experience of working with Offenders
  • Experience of working in a busy office environment
On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on 0345 010 4000 (select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.


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